Purpose
of the contract
Legal
information
Alcohol
abuse is dangerous for your health. to="" be="" consumed="" in="" moderation.="" <="" span="">
In accordance with the provisions of Law No. 78-17 of 6 January 1978, the cote-des-roses.vinwebsite
has been declared to the French National Commission for Information Technology and
Civil Liberties. In application of the French Data Protection Act, the
information requested is essential to process your order and is intended for
the services of STH and SPH Gérard Bertrand.
You have the right to access, modify, delete and rectify your personal data.
Through our intermediary, you may receive proposals from other companies. If
you do not wish to do so, simply write to us indicating your surnames, first
names, address and possibly customer number.
The exercise of this right must be made with :
- By mail to :
Department SOCIETE TOURISME HOSPITALET
château l'hospitalet - route de Narbonne Plage
11100 NARBONNE - France
STH collects personal data concerning the Purchaser and, where applicable, the
recipient of the Order. The purposes, recipients, storage periods and
conditions under which STH collects and processes personal data are set out in
the site's T&Cs and the site's PRIVACY POLICY, which details all
information relating to the processing of personal data as well as the rights
of the data subjects in connection with such processing.
Characteristics
of the items offered for sale
Geographical
area
Tariffs
Shipping costs, customs taxes and formalities are the exclusive responsibility
of the Customer.
Ordering
information
- Choice of articles and addition to the basket
- Validation of the contents of the basket
- Identification on the Internet site and registration on the identification
form on which he will indicate all the requested
details - Choice of payment method and acceptance of the GCS
- Validation of payment
The customer will receive an order confirmation e-mail.
At any time during the ordering process, the customer will be able to view the
details of his order as well as its total price and correct any errors, before
confirming it to express his acceptance.
STH reserves ownership of the articles until the order has been paid in full, i.e.
when the price of the order has been received by the Société Tourisme
Hospitalet.
STH reserves the right to cancel or refuse any order from a Client with whom
there is a dispute relating to the payment of a previous order or a Client who
does not have the capacity to contract. Any order implies acceptance of the
prices and descriptions of the items available for sale.
STH undertakes to honour orders received on the website only within the limits
of available stocks.
Methods of payment
- By credit card
Order control In view of the increase in fraud recorded in the
context of on-line commerce and in order to secure payments, for any order placed
by a client on the site cote-des-roses.vinSOCIETE TOURISME HOSPITALET will
check the elements of the order before delivery.
As part of this check, SOCIETE TOURISME HOSPITALET reserves the right, taking
into account the destination, amount, rarity or even the type of products
ordered, to require the client to provide proof of identity and proof of
address or a Kbis extract for legal entities.
In the event of express or tacit refusal by the customer to provide the
requested proof or in the event of non-compliant proof, the SOCIETE TOURISME
HOSPITALET will proceed to cancel the transaction and immediately reimburse the
customer's bank account. Tacit refusal is the absence of response from the
client within 15 days of the request for proof.
Shipping and delivery times
Example: An express order placed on Friday before 12:00 pm is prepared on
Friday and delivered on Monday. An express order placed on Friday after 12:00
pm is prepared on Monday and delivered on Tuesday. An order placed on Monday
after 12:00 noon is prepared on Tuesday and shipped on Wednesday.
STH undertakes to deliver orders placed by the Customer within the agreed
delivery times. If the said articles have not been delivered within 7 days from
the delivery date provided for when the order was placed, and if this delay is
not due to a case of force majeure, the Customer may proceed with the
resolution of the sale, by sending a registered letter with acknowledgement of
receipt to the following address SOCIETE TOURISME HOSPITALET château
l'hospitalet- route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully
refunded.
The delivery time for French customers is as follows: 2 to 5 working
days The customer has a period of 30 working days from the date of dispatch of
the order to notify non-receipt and to request resolution of the sale and
reimbursement of the articles. After this period, no resolution of the sale
will be accepted.
The customer is required to check the good condition of the items delivered.
Any anomaly found (missing item, damaged package, broken item...) must be
reported within 3 days, to STH, following receipt.
Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a
shipment once it is established that circumstances beyond our control exist. Circumstances
beyond our control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes,
cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defects or particularities linked to the nature of the shipment, even if
it was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the
recipient, any interested third party, any customs or other administration employee,
the postal services, any carrier or any other third party to whom the shipment
is entrusted by our transport service provider, to serve sectors not directly
served by itself, even if the sender has not requested or has not been informed
of the use of a third party.
Consequential damages
Breakage during shipment
Withdrawal period: exchange or return
The return costs are offered by STH. The Customer will be reimbursed in full as
soon as possible and at the latest 14 days after the date on which he exercised
his right of withdrawal.
conditions="" of="" exchange="" and="" return="" for="" refund="" ret<="" span="">
urned items must be intact, unopened and in perfect condition. They must be
returned in a condition that allows their re-marketing.
The Customer must return them via Colissimo.
If the Customer returns the items by another means of return, and therefore
incurs return costs, the Customer may not claim any refund or exchange from
STH.
The Customer must keep proof of the deposit of the package with the service
provider in charge of the return. In the absence of this proof, no exchange or
refund can be made in case of loss of the package.
Responsibility
Electronic signature
proof<="" span="">
Amicable
settlement of disputes
Proof
of delivery
Pending
the rules governing trade relations with the United Kingdom, shipments to
England, Scotland, Wales and Northern Ireland are suspended.
France
& Monaco
germany<="" span="">
austria<="" span="">
Belgium
& Luxembourg
spain<="" span="">
italy<="" span="">
The
Netherlands
portugal<="" span="">
Europe:
Czech Republic, Hungary, Ireland, Slovakia, Slovenia, Greece, Latvia, Lithuania
and Estonia.
Shipping
and delivery times
11100 NARBONNE - France. The sums paid by the Customer will then be fully
refunded.
The customer is required to check the good condition of the items delivered.
Any anomaly found (missing item, damaged package, broken item...) must be
reported within 3 days, to STH, following receipt.
We cannot be held liable for loss, damage, errors or non-delivery of a shipment
if circumstances beyond our control are established. Circumstances beyond our
control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes,
cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defect or particularity related to the nature of the shipment even if it
was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the
recipient, any interested third party, any customs or other administration
employee, the postal services, any carrier or other third party to whom the
shipment is entrusted by our transport service provider, to serve sectors not
directly served by itself, even if the sender has not requested or has not been
informed of the use of a third party.
Consequential
damages
Breakage
during the expedition
Withdrawal
period: exchange or return
The return costs are offered by STH. The Customer will be reimbursed in full as
soon as possible and at the latest 14 days after the date on which he exercised
his right of withdrawal.
Privacy Policy
I.Purposes of our privacy policy
confidentiality="" <="" span="">and security are
of the utmost importance to the Gérard Bertrand Group. We
place it at your disposal so that you have clear and transparent information on
the treatments implemented within the framework of the services offered on our
site. We ensure at all times that our technical and organisational measures
respect your data protection rights.
II - Scope of application
Personal
data within the meaning of Article 4(1) of the PGRD
concerns any information relating to an identified or identifiable natural
person through the combination of several pieces of information (elements of
identity, location elements, religious opinions, navigation history, etc.).
Processing
of personal data is, within the meaning of Article 4(2)
of the PGRD, any operation or set of operations which is applied to personal
data or sets of personal data, such as :
III Processing of your personal data
- Customer Relationship Management and Product
Order Management :
- Management of marketing actions and commercial
prospecting :
- Management of requests to exercise the rights and
complaints of visitors of prospects and customers :
- Manage requests for the exercise of the rights
designated below ;
- Manage possible complaints and/or litigation ;
- Manage your comments and customer reviews on the
website and/or web pages that we publish and host on social networks.
The Gérard
Bertrand Group undertakes that your data will be processed in
compliance with the aforementioned purposes and for purposes that are
compatible with them.
According
to the principle of minimization of the data collected and enacted by the RGPD,
the Gérard Bertrand Group is committed to ensuring that the
data collected is adequate, relevant and not excessive in relation to these
purposes.
- What data is collected by the group?
When
you visit our site and/or when placing your orders, your personal data may be
processed. The Gérard Bertrand Group collects various types of personal data
about you:
- The data that you communicate directly to us, in
particular your identification data (surname, first name, date of birth)
and your contact data (postal address, e-mail address, telephone number);
- Data relating to the follow-up of your commercial
relationship with our group: products ordered, quantity, amount,
frequency, delivery and/or invoicing address(es), telephone number,
digicode and any other relevant information on the delivery (tracking number,
shipment status, etc.), purchase history, return of products,
correspondence and/or telephone exchanges with you and our after-sales
service, exchanges and customer comments, person in charge of customer
relations, etc. ;
- The data necessary to carry out loyalty,
canvassing and promotional actions, to organize and process contests,
lotteries and all promotional operations such as the date of
participation, the answers given to the contests, the nature of the prizes
offered as well as the data relating to your contributions (example:
notice on the products contained).
Generally
speaking, when you communicate with the Gérard Bertrand Group
in any other way, the communication of your data is voluntary.
The Gérard
Bertrand Group automatically collects certain information about you
when you access the website, in particular information about your navigation (see
"IV - Cookies").
The Gérard
Bertrand Group undertakes to ensure that this data is obtained and
processed fairly, lawfully and transparently.
- Who collects personal data?
Personal
data are collected by the data controller.
Within
the Gérard Bertrand group, it is Gérard Bertrand, Château
l'Hospitalet - Route de Narbonne-Plage - 11100 Narbonne - dpd@gerard-bertrand.com
The Gérard
Bertrand Group collects your personal data for the purposes described
in point 1 of this privacy policy. The Gérard Bertrand Group
collects and processes your personal data only when it is based on one of the
following legal grounds:
- Consent of the person concerned: Subject to
having obtained your consent, the Gérard Bertrand Group
is authorized to collect and process your personal data ;
- Execution of the contractual relationship with
the Gérard Bertrand Group: Your data are necessary for
the execution of a contract to which you have subscribed or to which you
wish to subscribe.
On
this contractual legal basis, any refusal to disclose your personal data will
prevent the conclusion and performance of the contract;
- Fulfilling a legal obligation: Your data is
necessary to fulfill a legal obligation such as the applicable accounting
rules for customer account management ;
- Legitimate interest of the controller : The Gérard
Bertrand Group may process your personal data in order to pursue
its legitimate interest;
- The performance of a public service mission ;
- Safeguarding the vital interests of the person
concerned.
- How long is personal data kept?
The Gérard
Bertrand Group collects your personal data for the purposes relating
to the performance of its contractual obligations. We keep this data in active
databases, files or other types of documents that comply with the principles
and good security practices around data retention for as long as you use our
services.
The Gérard
Bertrand Group only stores your data for the time necessary to pursue
the purposes for which they are collected, to carry out the contractual
relationship or in compliance with its legal obligations.
Once
the time limit has been exceeded, the data will be archived, deleted or
anonymized, thus respecting the retention periods defined by the legal
authorities.
You
will find below a summary table of the retention periods we implement for your
personal data:
Purpose of the treatment
Shelf life
Reference text
Contract or agreement concluded in the context of a commercial
relationship
5 years
Article L.110-4 of the French Commercial Code
Bank documents (bank statement, cheque stub, etc.)
5 years
Article L.110-4 of the French Commercial Code
Contract concluded electronically from 120€.
10 years (from delivery/service)
Article L.134-2 of the Consumer Code
Commercial correspondence: Order form, delivery, reception form
10 years
Article L.123-22 of the French Commercial Code
Customer and/or supplier invoices
10 years (from the end of the financial year)
Article L.123-22 of the French Commercial Code
Management of orders, deliveries, invoicing and accounts receivable
10 years
Article L.123-22 of the French Commercial Code
Customer file management after a business relationship for prospective
purposes
Customer data is kept for the duration of the business relationship.
However, they may be kept for commercial prospecting purposes for a maximum
period of 3 years from the end of the commercial relationship.
Simplified Standard No. 48
Creation and management of a file of prospects
3 years from the date of collection by the data controller or from the
last contact by the prospect.
Simplified Standard No. 48
Newsletter management
Until unsubscribed by the person concerned
Article 6-5° of Law n°78-17 as amended
Keeping credit card numbers
Credit card data is deleted after payment has been made.
However, we may keep them in interim storage for evidentiary purposes in
the event that the transaction is disputed. If necessary, the data will be
kept for a maximum period of 13 months, extendable to 15 months in order to
take into account the possible use of a deferred payment card.
Deliberation No. 03-034 of 19 June 2003 adopting a recommendation on the
storage and use of bank card numbers in the distance selling sector.
Article L.133-24 of the Monetary and Financial Code
- What rights do you have and how do you exercise
them?
A
person concerned by the processing of his or her personal data shall be granted
rights :
- right="" to="" information="" :<="" span="">
The Gérard
Bertrand Group is obliged to send you a certain amount of information
if you request it (e.g. identity of the data controller, purpose, etc.).
The Gérard
Bertrand Group undertakes to transmit this information to you in a
clear and precise manner.
- Right of access and communication of all data
concerning her :
You
can ask the Gérard Bertrand Group to have access to your data
and to obtain a copy of them when they are processed.
- right="" of="" rectification="" :<="" span="">
You
can obtain from the Gérard Bertrand Group the rectification of
your data when they are erroneous or inaccurate. The Gérard Bertrand Group
may ask you to identify yourself to them when the request concerns so-called
"sensitive" data.
- right="" to="" forget<="" span="">
You
can ask the Gérard Bertrand Group to delete all the data it
holds about you, within the limit of the data it needs to fulfil its
contractual or legal obligations.
- right="" of="" opposition<="" span="">
You
may object to treatment when you are placed in a particular situation. Proof is
required apart from requests relating to commercial prospecting.
- right="" to="" data="" portability<="" span="">
You
can retrieve from the Gérard Bertrand Group all the data
concerning you in a machine-readable and comprehensible format or ask the
Gérard Bertrand Group to transmit them to another organisation.
- right="" to="" limitation="" of="" treatment<="" span="">
You
can ask the Gérard Bertrand Group to keep your data without
using them. They are therefore frozen for a temporary period of time in cases
where you exercise another right in parallel (e.g. to contest the accuracy of
the data, to oppose the processing of its data, unlawfulness of the
processing).
- Right to lodge a complaint with the CNIL (French
Data Protection Authority)
If
you consider that the group's data protection policy does not comply with
European regulations or that your rights are not respected, you may at any time
file a complaint with the CNIL.
If
the Gérard Bertrand Group is required to make fully automated
decisions concerning you, you have the possibility of requesting human
intervention in the making of the said decision. This right is granted to you
outside the contractual requirements or when you have not waived it in an
informed, explicit and unambiguous manner.
- Who does the Gérard Bertrand Group share its
data with?
Under
no circumstances does the Gérard Bertrand Group sell, exchange or rent your
personal data to third parties.
The
personal data collected about you is used solely by our company. However,
within the framework of our activity, the Gérard Bertrand Group
may call upon subcontractors who may receive communication of your personal
data. If this is the case, the Gérard Bertrand group ensures
the compliance of all its subcontracting companies with the requirements set by
the RGPD and by case law.
We
only share your information with service providers that are necessary for the
provision of third party services and for the purposes described in this
privacy policy.
Our
partner companies are :
- Facebook;
- Google;
- Our providers of means of payment or payment
security;
- Our delivery service providers and transporters ;
- Our IT service providers ;
- Our email marketing and operational solution
providers;
- Our service providers specialise in the
collection and processing of customer feedback;
- Our service provider specialized in the
management of abandoned baskets;
- Our service provider allows to record in video
the navigation of the customers on the site in order to preserve the
history of the anomalies and the bugs in case of complaint made by
customers;
- Our affiliate partners;
- Our partners for programmatic advertising;
- Our partners used for online virtual support ;
- Our partners for re-targeting advertising;
- Social networks;
- Traffic and navigation analysis tools.
Your
personal data may be transferred to partners who may be located in countries
that do not offer the same level of data protection as European Union countries
(notably the United States). In this case, the Gérard Bertrand Group
ensures that these transfers are governed by mechanisms offering appropriate
guarantees.
In
addition, the Gérard Bertrand Group will not disclose your
personal data to third parties unless :
- You make the request or authorize the disclosure;
- The Gérard Bertrand Group is
compelled to do so by a governmental or regulatory authority in the event
of a judicial requisition, subpoena or other similar governmental or
judicial request, or to establish or defend a legal claim;
- The said third party acts as an agent or partner
of the Gérard Bertrand Group in the performance of the
services.
IV. cookies
In
order to improve your navigation on our site, cookies are deposited by
the Gérard Bertrand Group on your computer, mobile or tablet.
A "cookie" is used to record information relating to your computer's
browsing on our site (the pages consulted, the date and time of consultation,
etc.) which the Gérard Bertrand group will be able to read
during your next visit but without being able to identify you directly. The
cookies that we issue on our site allow :
- Optimize the presentation of our site according
to the display preferences of your terminal (display resolution, operating
system used, etc.) during your visits, depending on the hardware and
viewing or reading software on your terminal;
- Allow the user to access reserved and personal
areas on our site such as his personal account based on the information he
provided when creating his account. The user has access through this means
to personalised content that is reserved for him/her.
- Memorize information related to a form you have
filled out on our site (access to your account/preferences) ;
- Implementing security measures, for example when
the user is asked to log in after a certain period of time ;
- Personalize our site and our offers and according
to your preferences noted and/or declared including from your personal
account and your needs;
- Elaborate commercial statistics, analysis and
marketing tools (including classification, score, etc.);
- Determine which cookies you have authorized
access to;
- Analyze your behavior on our site in order to
generate statistical data, to make advertising on our site more relevant.
The
cookies of our partners are the following:
- paypal:=""
- shopify:=""
- microsoft="" :=""
- youtube:=""
- google:=""
- weglot:=""
- google="" adwords="" :=""
- analytics="" opt-out="" :=""
- vimeo:=""
- facebook:="" <="" span="">
V.Our commitment to respect the integrity and
confidentiality of your personal data
- The security of our hosting servers
The
hosting servers on which the Gérard Bertrand group processes
and stores your data are exclusively located in the European Union and meet a
level of security in accordance with the typology of the latter.
In
accordance with the General Regulations on Data Protection, an impact analysis
has been carried out on sensitive processing operations in order to determine
our ability to carry out the processing of these data in complete security.
- Measures implemented to meet our commitment
Within
the framework of its services, the Gérard Bertrand Group
attaches the utmost importance to the security and integrity of its clients'
personal data.
Thus,
and in accordance with the RGPD, the Gérard Bertrand Group
undertakes to take all precautions to preserve the security of your data and in
particular to protect them against any accidental or illicit destruction,
accidental loss, alteration, distribution or unauthorized access, as well as
against any other form of illicit processing or communication to unauthorized
persons.
In
addition, to prevent unauthorized access and to ensure the accuracy and proper
use of your data, the Gérard Bertrand Group has put in place
appropriate digital, physical and managerial procedures to safeguard and
preserve the data collected through its services.
Even so, no one can consider
himself completely immune from malevolence. This is why, in the event of a
security breach presenting a high risk to the integrity or confidentiality of
your data, the Gérard Bertrand Group undertakes to inform you
within a reasonable period of time and to take all possible measures to
neutralize the intrusion and minimize its impact.
In
the event that you suffer damage as a result of the exploitation of a security
flaw by a third party, the Gérard Bertrand Group undertakes to
provide you with assistance so that you can assert your rights.
Any
person exploiting a security flaw in our information system is exposed to penal
sanctions and the Gérard Bertrand Group reserves the right to
take any measure, including filing a complaint and/or taking legal action, in
order to preserve the data, its rights and those of its beneficiaries and to
limit the impact as much as possible.
VI. Changes to our Privacy Policy
The Gérard
Bertrand Group reserves the right to modify and develop this privacy
policy at any time, in particular in application of changes in the laws and
regulations in force.
If
the Gérard Bertrand Group wishes to use personal data in a
manner different from that stipulated in the privacy policy in force at the
time of collection, these changes will be published in a new version of this
privacy policy.
Legal Notice
PRESENTATION
The
website cote-des-roses.vin (hereinafter referred to as the
"Site") is published by: STH
Legal
form: Société en Nom Collectif
Capital social : 410 000,00 € RCS : NARBONNE
Code APE : 5510Z
SIRET : 382 441 897 00016
Intracommunity
VAT number: FR03 382441897
Legal name of the establishment: SOCIETE TOURISME HOSPITALET
Trade name: STH
Name of the legal representative: VAN DUIJN Michaël
Address of the registered office:
château l'hospitalet - route de Narbonne Plage
11100 NARBONNE - France
Contact Email : dpd@gerard-bertrand.com
INTELLECTUAL PROPERTY
The
Site and its components may contain confidential information or information
protected by intellectual property legislation or any other applicable law. Unless
otherwise indicated, the intellectual property rights to the Content are the
exclusive property of STH. The user is prohibited from copying, modifying,
creating a derivative work, assembling, decomposing, assigning, sub-licensing
or transferring, in any way, any part of the content or the Site, except for
personal use.
RESPONSIBILITY
STH
makes every effort to ensure that the information published on the Site is
accurate and up-to-date to the best of its ability. STH reserves the right to
modify, at any time and without notice, the Content of the Site. However, STH
cannot guarantee the accuracy, precision or exhaustiveness of the Content
available on the Site and invites the user to contact STH directly.
DEVELOPMENT & HOSTING
Company
name: Shopify
Head
Office: 7 allée Albert Camus
31700 Blagnac
Hosting: Google Cloud Platform
For information on the protection of your personal data, please consult our
new Privacy Policy.